Refund Policy
At DUS Skills, we are committed to providing high-quality training and online learning experiences. This Refund Policy outlines the terms under which refunds may be issued for courses, training programs, or services purchased through our website dusskills.com. By enrolling in any course or program, you agree to the terms of this policy.
General Refund Guidelines
All purchases made on dusskills.com are subject to this Refund Policy.
Refund requests must be submitted in writing to our support team at [Insert Support Email].
Refunds will be processed only in accordance with the terms outlined below.
Refund Request Timeframe
You may request a refund within 15 days of the course start date.
Refund requests submitted after 15 days from the course start date will not be eligible for a refund.
To qualify, you must not have completed significant portions of the course content.
Eligibility for Refund
To be eligible for a refund:
The refund request must be submitted in the required timeframe (within 15 days of the course start).
You must provide valid reasons for the refund.
You must not have accessed more than [Insert % or criteria, e.g., 25%] of the course lessons or completed assessments.
If access logs indicate that you have consumed substantial course material, the refund may be denied.
How to Request a Refund
To request a refund:
Contact DUS Skills Support via email: info@dusskills.com
Include:
Your full name
Registered email address
Order/Invoice number
Reason for refund request
Our team will review your request and notify you of approval or denial within 3–5 business days.
Refund Approval and Processing
If your refund request is approved, the amount will be refunded using the original payment method used at the time of purchase.
Refund processing time may vary depending on your payment provider or bank.
Processing may take 7–14 business days after approval.
Non-Refundable Fees
The following are not eligible for refunds:
Transaction or processing fees
Any fees paid through third-party partners where restricted by their policies
Certificates, course materials, or resources that have already been delivered
